Remote Maintenance
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Remote Support from Experts
at Any Time
Customer service is our top priority at allmineral. Specifically, this means: Our service team is always available for you – even around the clock. We tailor our remote support to your individual needs, so you receive exactly the support you need.
Virtual Experience Training
Our Virtual Experience Training is a simulator-based method for advanced learning. It offers your employees the opportunity to gain experience operating a plant with constantly changing process conditions without any risk. The training is suitable for beginners as well as experienced maintenance and operations personnel.
With the help of extensively trained employees, you can achieve better utilization of your entire production process. Startup times are shortened, losses are minimized, and unexpected interruptions occur less frequently.
Connected Services
Through allmineral Connected Services, experts around the world are available to you when you need them. Our state-of-the-art service model helps you optimize maintenance and production processes and resolve issues faster. It runs on our proprietary platform and includes three key elements:
Core Elements
Based on our dedicated platform, Connected Services includes three key components:
- Online monitoring
- Remote troubleshooting
- Regular assessment and monitoring by our experts
Remote Access & Data Collection
To provide effective remote support, we require access to your machine data. For this purpose, your machines are connected to a specialised online data collection system that delivers real-time information. This proactive approach helps improve the key performance indicators of your machines and products.
Data Security & Ownership
Your data security is our top priority. You retain full ownership of all information, and data is exchanged only between our experts working on your project. We strictly comply with the latest standards to guarantee the protection of user, machine, and software information. All required data is agreed upon individually for each project.
Expert Assessment Service
Using the accumulated data, we provide regular Expert Assessments, including detailed reports and tailored action plans. This ensures full transparency and continuous improvement of your systems.
Troubleshooting
Upon request, we can remotely monitor the functionality and technical condition of your entire system. With our Connected Troubleshooting Service, we can identify system errors more quickly and bring the relevant experts on board. This allows problems to be resolved early, your production process can restart quickly, and your losses are minimized.
Your benefits in detail:
Digital Process
Optimisation
With allmineral’s Digital Advisory Tools, you benefit from the expertise and competence of our experts – remotely and yet directly on-site. Increase the operational reliability of your processing and recycling plants through digital process optimization. Look forward to a stable, reliable production process and take advantage of improved energy efficiency.
The bottom line is that you will find that the profitability of your business increases significantly with our digital support.
Boost Your
Performance and Productivity
From simple spare parts to complex maintenance and repair solutions, no job is too small and no challenge too big for us. Our thorough approach enables us to pinpoint your individual operational requirements and develop the ideal solution. We then draw on our innovative technologies and superlative expertise to deliver the best possible results for your company.
